Frequently Asked Questions

Why aren't there any prices on the site?

This question is often asked and there is a pretty straightforward answer. No two sites are the same and we don't just sell a product we sell a service too; which includes backup, installation and programming, training and ongoing support for at least 12 months.
Does this mean that we are super expensive? No! not at all!
As a family run, relatively small business we keep our costs low and we believe we are as competitive as anyone in the same industry.
You can find hardware prices for printers, touchscreens, cash drawers, scanners, till rolls etc. on our sister site weigh-till.co.uk

Do you provide programming?

Yes we do.
The ICRTouch software range is fantastic but at the end of the day data has to be put into the software.
INSTALLATION
If you have a spreadsheet listing all your products we will be able to format it in such a way to make it acceptable to the software. If not we will manually add products to get you up & running. Following on we will train you or your staff to be able to add new products in the future. If you are not comfortable with this or are not particularly computer savvy, we will help out wherever possible.

EVERYDAY PROGRAMMING
We understand that you don't always have time to add new products, you just want to get on with the running of your business. Well, for a small fee alongside a TouchOffice Web contract, we will program for you. We do this all the time so we think we're pretty good at it!
You want a new Mix & Match offer adding? No problem, send the details and we will do it for you!!

Do you provide Rental equipment?

Yes.
Renting a Touchscreen till with TouchPoint software is a great way of keeping your costs down. There is no 'lump sum' outlay just a small amount to pay each month.
One of the advantages of renting TouchPoint is, your software is always up to date and you can take advantage of all the great new features which are constantly being added.

Do you sell refurbished stock?

Sometimes we do.
It's worth contacting us to see what is available.

Can I trial TouchOffice Web?

Yes.
You can see a demo of TouchOffice Web here.
Username: demo
Password: demo

If you are already using TouchPoint 2016 or later on your till and would like to see how TouchOffice Web will work for you, we can set you up with a free month's trial. Please contact for more information.

Can you organise finance for me?

Yes it's something we do all the time
We work closely with a couple of very competitive brokers. If you are interested in financing our products, we will pass them your details and they will do the rest, explaining everything and finding the best deal to suit you.

What is your lead time?

Now this is a question we cannot definitively answer but we will try!
Just to say, a lot of the hardware we supply is in stock, if not it's next day delivery.
If it's new or replacement hardware only, then 1-2 days.
If it's a new 'system install' then a lot depends on site visits, programming, cabling etc. But we always try to deliver within the customer's requested time limit.